IT System Administrator

Remix by ThredUp is a part of the global ThredUp family with a focus on European business operations located in Sofia. Together, we are transforming the resale market with technology and we share a mission to inspire the world to think secondhand first. Оur proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software, and data science expertise.

How You Will Make an Impact

As an IT Administrator, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your contributions will directly impact the efficiency and productivity of our team, as you will be responsible for maintaining and troubleshooting our computer systems and network devices. Your proactive approach to technical support will help minimize downtime and enhance the overall performance of our IT environment.

Responsibilities

• Computer Maintenance: Regularly perform maintenance and updates on desktop and laptop computers to ensure optimal performance.
• Network Device Management: Configure, maintain, and troubleshoot routers, switches, firewalls, and other network devices to ensure a stable and secure network.
• Hardware Replacement: Manage the replacement of faulty or outdated hardware, including monitors, keyboards, mice, and other peripherals.
• Operating System Reinstallation: Install and reinstall operating systems as needed, ensuring all systems are up-to-date and running smoothly.
• New Workstation Setup: Prepare new workstations for employees, including hardware setup, software installation, and network configuration.
• Printer and Peripheral Support: Provide support for printers and other peripheral devices, ensuring they are functioning correctly.
• Software Management: Install, update, and maintain software applications used by employees, ensuring they meet organizational standards.
• System Security: Ensure the security of our network and data by performing regular backups, implementing antivirus measures, and monitoring for potential threats.
• User Support: Assist employees with technical issues, responding to inquiries and resolving problems in a timely manner.

Requirements

• Educational Background: Degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Understanding of computer hardware, software, and network systems.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Strong verbal and written communication skills to assist users and document procedures.
• Proficiency in English: Ability to work with technical documentation in English, as well as to prepare such documentation; communication at a working level, both written and spoken.
• Team Player: Ability to work collaboratively with other team members and departments.
• Time Management: Ability to manage multiple tasks and prioritize effectively.

Nice to Have

• Certifications: CompTIA A+, Network+, or other relevant certifications.
• Experience: Previous experience in an IT support role or similar position.
• Knowledge of Operating Systems: Familiarity with Windows, macOS, and Linux operating systems.
• Scripting Skills: Basic knowledge of scripting languages (e.g., PowerShell, Bash) for automation tasks.
• Cloud Services: Understanding of cloud services and platforms such as AWS, Azure, or Google Cloud.

What we offer

• Competitive remuneration
• Career growth opportunities in an international company
• Working alongside growth-minded people
• Additional Health Insurance
• Food Vouchers 200 BGN
• Multisport/Coolfit card
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

If you are passionate about IT and eager to develop your skills in a dynamic environment, we would love to hear from you. Join our team and help us ensure our technology runs smoothly and efficiently!

• The role requires working at our production center in Ravno Pole, and we provide company transport from several points in Sofia.