1. Your role:

• Handling international outgoing and incoming calls in a timely manner.
• Proactive communication with customers, colleagues, and other departments.
• Verifying the request details with customers and follow-up to its completion
• Working on customers’ escalations
• Reacting to customers’ requests promptly and in a professional manner
• Timely elevating and/or escalates complex issues
• Meeting deadlines

2. About you:

• Minimum B2 level of English - verbal and written
• Ability to work different shifts - (including night shifts and weekends)
• Analytical thinking and problem-solving skills
• Great communication skills, flexible, reliable, and loyal
• Good computer literacy
• Previous working experience in the customer service field is considered a big advantage

3. Nice to have:

• Winning spirit and positive attitude
• Self-development drive
• Fast learning skills
• Team spirit
• Self Discipline

4. What do we offer:

• Career Path & Competitive Salary
• Recognition Awards
• Performance-Based Bonuses
• Team Events
• Free coffee
• New challenge and new industry
• Multicultural contacts
• Management and other soft skills training
• Various and challenging projects
• International environment and knowledge sharing
• A really fast-growing team