Client Support Specialist with English (FinTech)

• *All interviews will be conducted remotely (online or by phone).

Our client is an award-winning fintech company that is changing how businesses experience financial services. Their advanced open banking platform is essential for creating powerful financial apps. It allows for quick access to bank data, supports instant payments and withdrawals, and offers a simple "three clicks" verification process.

We're Growing Fast! We're seeking an enthusiastic Client Support Specialist with excellent English skills to join our expanding team in Varna. This is your chance to be part of an industry-leading company in a rapidly growing sector.

Your role:

• Communicate with customers through chat, email, and phone to answer questions and resolve issues.
• Help customers understand and use fintech products or services.
• Work towards achieving team goals while ensuring customer satisfaction.
• Collaborate with other teams to improve the customer experience.

What are we looking for?

• Fluency in English.
• Experience in the financial industry would be considered as an advantage.
• Strong computer skills.
• Outstanding interpersonal and communication abilities.
• A focus on customer service.
• Previous experience in client services (a plus, but not necessary).

Why Choose Pontica Solutions?

• Competitive Salary: Attractive remuneration with referral bonuses.
• Working hours: Standard working days with flexible working hours (10:00-22:00).
• Comprehensive Training: Receive the training you need to succeed.
• Benefits: Enjoy additional health insurance, digital food vouchers and social benefits.
• Exclusive Discounts: Access a variety of special offers and discounts.
• Supportive Culture: Work with a team that encourages innovation and personal & professional growth.
• Job Security: Benefit from the stability of permanent, full-time employment.

Shape the future with us! You'll play a key role in a company that's setting new standards in fintech. Apply now to advance your career in an environment that values creativity, growth, and exceptional customer service!