WE ARE:

Bulwork is the first IT, SSC, and BPO-focused Bulgarian Recruitment agency, with 25 years of excellence. The company has established itself as a trusted leader in the sourcing of highly skilled Professionals. Thanks to our team, Bulwork delivers top-tier services that meet the expectations of our clients and candidates.

OUR PARTNER:

An organisation, recognized internationally, that stands out for its commitment to modernization, embracing digitalization and automation. By harnessing cutting-edge technologies like 3D printing and CAD/CAM systems in its in-house lab, the company ensures high-quality services delivered with speed and precision. Due to the company’s international expansion, we are supporting them in recruiting an experienced Professional to hold the position of:

German-Speaking Customer Service Manager

You will lead and develop the Customer Service team, ensuring high-quality service and appropriate guidance. Your responsibilities will include monitoring KPI’s, planning schedules, and managing resources. In addition, you will conduct regular team meetings and carry out performance assessments.

Essential requirements for the role:

• Professional experience in a leadership role within a customer service environment, such as a Customer Service Team Lead, Call Agent Team Manager, or Supervisor, or Service Desk Manager;
• Fluent in the German language - B2+ /C1 level;
• Very good command of English;
• Experience with MS Office Suite;
• Excellent organizational and communication skills;
• Strategic mindset with a proactive approach.

The company can offer:

• Competitive salary and additional monetary bonuses;
• Health insurance, food vouchers, free lunch in the office, and discounts on all company services;
• Standard working hours;
• 25+ days of annual paid leave;
• Additional training and covered language courses;
• Excellent opportunity to join a place with a supportive corporate culture;
• Fast recruitment process.

Do you like this job opportunity? If yes, don't hesitate to send us your CV in English or German or your LinkedIn profile!

All applications will be handled with strict confidentiality. Only short-listed candidates will be contacted. The candidates do not pay any taxes to the agency - the services are FREE OF CHARGE. Bulwork Company LTD - IT Recruitment Agency (license No 2107 from 01.09.2016 from MLSP).