We’re hiring and are looking to connect with you to help us ensure a smooth Supply chain as a Product Lifecycle Specialist with TTEC in Sofia, Bulgaria.

As a TTEC Customer Experience Champion, You’ll Enjoy:

• Competitive annual base salary
• Continuous paid training on the latest technology
• Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
• 20 Annual leave days
• Relaxing room
• Potential for rapid advancement in many fields, and throughout 17 countries!

What You’ll be Doing: As a Product Lifecycle Specialist you will support the Regional Product Lifecycle expert with key focus on product set-up, data availability and data accuracy. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you’ll:

• Follow up on regional part strategies;
• Perform extensive data validation/quality assurance analysis within large datasets;
• Communicate with Service Partner to ensure service performance in relation to the contract commitment during full product lifecycle;
• Execution of supply chain operational deliverables, repair, delivery, and regional master data quality for lifecycle events;
• Key focus on maintaining customer satisfaction while at the same time ensuring appropriate cost control.

Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:

• Fluency in English;
• Strong communication skills;
• Out of the box thinking - ability to find solutions;
• Ability to apply tools and technology to produce results;
• Ability to understand global business processes and identify impact of change.

About TTEC: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Excited to discover more about the role?

Click on the Apply Online button to let us know about you.

Please send us your CV in English. Only short-listed candidates will be invited for an interview. All documents will be treated with the highest level of confidentiality.