We are PHOENIX Pharma Business Services, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical products that are always in the right place at the right time in all 29 countries where PHOENIX Group is represented. The vision of the PHOENIX Group is to be the partner of choice for simple and direct access to healthcare products and services across Europe. At PHOENIX Pharma Business Services, we share one cause – to contribute to the better future for healthcare. We believe that people are at the heart of our success. People who share our ideas, take an active stance, and want to be better at everything, every day. If you believe in the culture of „growing together “and share our cause for the health of Bulgarian society, join us.

People we support, value, and develop. People to whom we offer not only the stability and security of a company that is a market leader and preferred international partner for direct access to healthcare services and products, but also the opportunity to contribute to our innovative business strategy and the ever-evolving technologies we create. We are growing rapidly, developing new businesses, and actively implementing various digital solutions into our daily operations. We are expanding our business services team and are looking for a Data Analyst Process Mining & AI

As a Data Analyst in Process Mining & AI, you will play a key role in driving process improvement initiatives and leveraging technology to deliver measurable results. The position requires a strong background in Process Mining, data science/engineering, and cross-functional collaboration, along with excellent analytical and communication skills.

Key Responsibilities:

• Support the implementation and execution of Process Mining technology and AI across our end-to-end finance processes (Purchase-to-Pay, Order-to-Cash, Record-to-Report);
• Work closely with cross-functional teams to analyze process inefficiencies, derive data-driven, actionable insights, and implement improvement measures based on process mining insights (exploratory as well as hypothesis-driven);
• Act as the technical expert for Process Mining in a team of process and industry experts advising Shared Service Center clients in end-to-end process improvement;
• Implement the technical setup for Process Mining solutions, including data integration, transformation, and modeling of organizational data;
• Create customized, state-of-the-art Process Mining dashboards with defined Key Performance Indicators based on business requirements;
• Build solutions for process improvement using Artificial Intelligence, including GenAI or Agentic AI.

Key Requirements:

• Degree (Bachelor’s or Master’s) in data science, information technology, business administration, or a related field, preferably with a focus on data analytics;
• 5+ years of professional experience in business process analysis or data science/data engineering and preferably 3+ years in process mining & AI;
• Proven track record in implementing data or Process Mining tools (e.g., SAP Signavio, Celonis, Aris, Mehrwerk).
• Good knowledge of relational databases or programming, e.g., SQL;
• Know-how in applying and integrating automation workflows (e.g., UiPath) as well as Artificial Intelligence (Large Language Models, Microsoft Co-Pilot Studio, etc.) is beneficial;
• Experience working in shared services or finance operations is beneficial;
• Self-starter who works autonomously;
• Solution-oriented thinking and data-driven mindset, i.e., focus on practical resolutions to problems;
• Fluent English (written and verbal). An additional language (e.g., German) is an advantage to support group collaboration.

Certifications:

• Certification as a technical expert in one of the leading Process Mining tools (e.g., SAP Signavio, Celonis, Aris, Mehrwerk), machine learning/artificial intelligence (e.g., Python, Microsoft Copilot Studio) or automation tools (e.g., UiPath) will be considered a strong advantage;
• Certification in Agile, Scrum, or other recognized software development and project management frameworks (e.g., PMP, CAPM, PRINCE2) will be considered a strong advantage;

The company offers:

• An opportunity to join a stable, international organization with a leading market presence across Europe;
• A positive and supportive team of experienced professionals;
• Comprehensive onboarding and initial training;
• Real prospects for professional growth and long-term career development;
• Additional health insurance, including dental coverage;
• Monthly food vouchers worth 102,26 euro;
• Sport cards at preferential rates;
• Corporate discounts on various products and services;
• Special gifts for personal and company occasions;
• A flexible hybrid work model.