If you love talking to people from different cultures, have a very good level of English that you want to practice daily, enjoy being a star under the spotlight, you should join our team of passionate hoteliers at the award-winning InterContinental Sofia.

Join us and you’ll become part of the global IHG family – and like all families: We genuinely care for our colleagues to find a Room to Belong. We seek out opportunities to support growth on every step of your journey. We know there’s more to life than work.

Key Responsibilities:

• Provides true hospitality to hotel guests during their stay /conducts check-in and check-out, handles guests enquiries, handles cash and credit transactions, ensures professional telephone service, takes room service orders, ensures loyalty members recognition/
• Works with all hotel departments to ensure effective team work and guest satisfaction.
• Understands the various offerings within the hotel and is able to upsell different services according to guest requests.

Skills:

• Previous experience in a hotel environment, preferably within the Front Office service.
• Passion for the hospitality industry and service-oriented.
• Speaks and writes fluently in Bulgarian and English, any additional languages are beneficial.
• Good communication skills.
• Understanding of Opera or another hotel management system is an advantage.
• Willingness to work in different shift patterns.

In return to your contribution, you can look forward to a great working environment and tailored support, as unique as you are, to ensure that you have a great start, be involved and grow. Because you’ll have ambition, talent and key skills to succeed in this role and contribute to our True Hospitality.

We offer:

• Digital food vouchers and free meals in staff cateen during shift
• Free access to online trainings
• Uniform and laundry/dry cleaning provided by the hotel
• Staff changing rooms
• Additional health insurance after successful probation period
• Free overnight stay at the hotel after successful probation period as per internal program "Be Our Guest"
• Discount on eyeglasses at selected optical stores

The InterContinental Hotels & Resorts brand belongs to the IHG® family of brands - a global hospitality company with over 6700 hotels in over 180 countries around the world. Hotel InterContinental Sofia was opened in March 2018 with a landmark location at the heart of the capital - sure to provide you a truly authentic sense of the destination. The hotel’s 194 rooms and suites deliver elegant décor with contemporary flair and full range of modern facilities. The conference center has 5 multifunctional meeting rooms with daylight and high-class presentation equipment. In addition, the hotel offers a superb gastronomic experience in our оur all-day restaurant Ador with international cuisine and the Floret lounge bar with European cuisine, Hexaya Health & Wellness center and a dedicated Concierge team.

Our recent awards that the InterContinental Sofia team is proud of: World Travel Awards - Bulgaria's Leading Hotel for 6 years in a row City Hotel of the Year 2025 – Bulgarian Tourist Awards World Luxury Awards – Best Luxury Hotel in Eastern Europe for 2024 and 2023; Luxury Business Hotel for Bulgaria for 2024 and Best Presidential Suite in Europe 2024. GoGuide – our ADOR restaurant won Best Restaurant in Sofia for 2024. World Luxury Awards 2024 - ADOR restaurant - Fine Dining in Bulgaria; Gourmet Cuisine in Eastern Europe Our ADOR restaurant was awarded “Restaurant of the Year” by Bulgarian Tourism Awards in May 2023. Green key certificate - a standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry and a recognition for our sustainable business model. In top 3 among all InterContinental hotels in Europe the last three years with Overall guest satisfaction score in Medallia above 91% Hotel of the Year for 2022 и 2021 of “Destinations – the ultimate guide for your holiday” magazine. Listed in Michelin Guide for luxury hotels in Sofia