ALTIDO BY JOIVY Part of the Joivy Group, ALTIDO is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

OUR GROUP Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro living, vacation, student housing, multifamily e co-working - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

• DoveVivo: European platform for residential property management
• ALTIDO: European platform specialized in short-term rentals
• Chez-Nestor: pioneering co-living company in France
• DoveVivo Campus: the leading company in student housing in Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture sales
• Open Hub: co-working space and community hub in the heart of Milan

If you are thinking about becoming our newest addition, apply here. Working time is 10 am to 7 pm, on a rotation, incl. weekends.

Your main responsibilities include:

• Monitor and coordinate clients' inquiries in terms of property maintenance
• Communicate reported issues with clients
• Communicate with third party services providers and coordinate repair and facility works in properties
• Purchase goods online and organize delivery accordingly
• Apply company standards for customer service

Your key skills & qualities:

• Previous experience in customer service is an advantage
• Staying calm with short-notice claims and demanding clients
• Think “outside of the box” and apply a “can do” attitude
• Outstanding written and spoken English
• Sense of humour is highly appreciated

Other features that would help a lot

• Degree in a relevant subject, preferably in Tourism
• Knowledge of holiday rental business and platforms (AirBnB, Booking, Expedia, TripAdvisor, etc)

Why Join Us:

• We offer diversity - Join our diverse team and be part of a thrilling industry that never stands still
• Team events - Get ready for epic board game nights, exciting outings, and not one, but two incredible parties each year!
• Office in the city center - Picture yourself working right at the heart of the city, surrounded by the vibrant energy that fuels our passion
• Additional health insurance - We value our employees' well-being, which is why we provide additional health insurance coverage to ensure you're taken care of
• Food vouchers for everyone - making your lunch breaks extra delicious
• Multisport card - Take advantage of multisport cards to stay active and fit, with access to a range of sports and fitness facilities
• Referral program - Our referral program rewards you for bringing exceptional talent to our team, adding even more excitement to your work life

The employment contract will be with the Bulgarian company LRC Bulgaria Ltd, the local subsidiary of Joivy.

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By applying to this position, you agree to provide your contact data for recruitment purposes. Only short-listed candidates will be contacted.