Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees, more than 30 countries of origin, 21 offices across Europe, 50 destinations, and 7 countries -Italy, Spain, France, Portugal, UK, Luxembourg, Bulgaria.

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments.

Purpose of the role Guest relations agent maintain the relations with guests and prospects by replying incoming enquiries, provide information about the properties, provide support in case of occurred situations during the stay of the guests.

This role requires active communication with guests and third parties, written and over the phone. It is a priority to ensure pleasant and beyond-hotel hospitality experience for the guests, aiming to build trust and encourage them to visit Joivy property again, as well as recommending the brand to friends and relatives.

Your major responsibilities

• Communicate with gusts and prospects and maintain their inquiries, bookings, organize their arrival or departure
• Assist guests by answering enquiries in written or by phone
• Provide a swift resolution to guests queries and issues during their stay
• Work closely with employees in other departments and other offices to solve the case quickly and efficiently
• Communicate with representatives of partners’ platforms (online travel agencies)
• Refund amounts or pay compensation, based on approved policies
• Apply company standards for servicing guests and property portfolio

Your major skills and competencies

• Excellent communication skills, organization and time management skills
• Outstanding written and spoken English
• Experienced with short-term rental platforms (AirBnB, Booking.com, HomeAway, etc) is an advantage
• Customer service experience is a plus
• Experienced with web-based applications
• Graduated in the field of Tourism, Hospitality or relevant subject

Positions available Permanent role: A long-term opportunity to grow with us and become an integral part of our team Fixed-term role, June - Sept: Have a summer job in the very heart of the city center in Varna

Working time is 7 pm to 2 am, on rota

With applying to this position, you agree to provide your contact data for recruitment purposes. Only short-listed candidates will be contacted.

The employment contract will be with the Bulgarian entity Joivy Global Service Ltd, the local subsidiary of Joivy