Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees, 21 offices across Europe, 50 destinations, and 7 countries - Italy, Spain, France, Portugal, UK, Luxembourg, Bulgaria. Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business unit focused on real estate investments.

Role & Team This role requires active communication with guests in person, in writing, using Joivy’s communication platform, and over the phone. The main goal is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.

What we expect from you

• Ensures a smooth day to day running of Joivy Hotels
• Checks arrivals list daily and highlight special guest requests if any
• Checks that the keys/cards are ready for the arrivals
• Checks and counts keys/cards after the guests' departure and reports if any missing
• Checks rooms are prepared and ready for guests' arrival by working with the housekeeping team. This would involve scheduling cleaning and ensuring staff members know what rooms to clean and when
• Actively participates in the preparation for the opening of the hotels, as well as in the activities related to the closing of the season
• Reports to in-house maintenance team any maintenance issues before, during, and after guests’ stays
• Replies to guests’ inquiries and messages
• Conducts room checks to ensure all guest rooms are up to standard and are ready for guest arrival
• On occasions assists the in-house housekeeping staff with some main duties
• Provides high-level customer service to all guests that enter Joivy Hotels

What you find with us

• Seasonal job in Ireland (June - August)
• Live-in position
• Working hours on rota basis
• Meal card

What skills and competencies you would need for this role

• Excellent English, both written and spoken
• Previous experience in hotels
• Attention to detail
• Friendly and smiling personality

In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

With applying to this position, you agree to provide your contact data for recruitment purposes. Only short-listed candidates will be contacted.

The employment contract will be with the Bulgarian entity Joivy Global Service Ltd, the local subsidiary of Joivy