We are DSK Bank, a proud member of OTP Group, a leading financial institution in CEE, leader in the Bulgarian banking sector. As member of our team you will be part of one of the largest banking groups in Bulgaria, which plays an important role in creating and maintaining business relationships with leading companies in the country, as well as with several million individual customers.

Currently we are looking for an ambitious and proactive person to support our IT team as a

Expert digitalization of banking services

Role Overview :

• Digital documents Management/change and signing in the phygital jurneys in the company.
• Participate in projects that integrate physical and digital customer channels, ensuring a seamless customer experience.
• Analyze customer behavior, credit workflows, and digital data to identify opportunities and recommend process improvements.
• Research and share best practices and emerging trends in digital customer engagement and credit management.
• Collaborate closely with internal business units, technology partners, and external suppliers to translate IT delivery needs into clear requirements and successfully deliver projects.
• Assist in negotiating, monitoring, and enforcing Service Level Agreements (SLAs) to ensure partner performance and service quality.
• Prepare business proposals and develop process improvement plans to support senior management decision-making.
• Optimize costs and monitor the effectiveness of business cases related to digital transformation initiatives.
• Design and deliver training materials and presentations to facilitate the smooth adoption of new tools, systems, and processes.
• Coordinate with cross-functional teams to implement innovative solutions aligned with business objectives.

You’ll thrive in this role if you have:

• Proven experience in digital projects, business analysis, or project management.
• ITIL Foundation certification or strong expertise in IT service management.
• Deep understanding of credit processes and customer lifecycle management.
• Analytical mindset with the ability to interpret credit and digital performance metrics.
• Excellent communication and presentation skills.
• Fluent in English, both written and spoken.
• Ability to work effectively in dynamic, fast-paced environments and collaborate seamlessly across teams.
• Highly motivated to continuously develop and enhance skills in expenditure monitoring and data analysis.

Join us and enjoy:

• Exciting opportunities for professional growth and career advancement.
• A dynamic and challenging role that empowers you to bring your innovative ideas to life.
• Competitive salary package with an attractive bonus scheme.
• Benefits include meal vouchers, discounted Multisport cards, wellness programs, and exclusive discounts with partner vendors.
• A supportive and healthy work environment alongside a team of talented professionals.

If you are challenged by this opportunity, please send your detailed CV. Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.