Application Administrator

At DSK Bank, we constantly strive to provide the best experience to our customers by offering them innovative digital solutions and excellent service in our offices.

All this would not be possible without a strong team, so our most valuable asset remains the people who work at DSK Bank. We will continue to seek and develop their talent and expertise, because this is the team that distinguishes us.

We are looking for talent, who will become part of this great team as a:

Windows Application Administrator

Your Responsibilities:

• Acts as the first line of defense for risk management and internal control compliance.
• Provides second-level support and leads the resolution of complex incidents.
• Analyzes system logs, events, and metrics to identify root causes and prevent recurring issues (Problem Management / RCA).
• Coordinates changes, improvements, and service deployments, ensuring complete and up-to-date operational documentation.
• Maintains active communication with business stakeholders, architecture, and technical teams regarding service status and changes.
• Maintains accurate configuration data within the Configuration Management Database (CMDB/CMS).
• Supports SLA/OLA and KPI reporting for platform services and suggests service improvements.
• Contributes to team knowledge sharing, mentoring less experienced colleagues, and fostering a culture of collaboration and continuous learning.
• Installing, configuring, and maintaining application platforms and systems, including Windows-based applications and services.
• Maintaining system health, including trend analysis for capacity planning, proactive monitoring, performance tuning, and implementing best practices.
• Participating in 24x7 On-Call duties for non-business hours Application Support and Administration.

What we are looking for:

• Bachelor degree in Computer science or relevant.
• 1+ years experience as a System Administrator, Application support, or similar role.
• Good understanding of core ITIL processes, including incident management, service requests, and change management.
• Experience with Windows Server environments (2012, 2016, 2019, 2022).
• Experience with databases such as MSSQL and MySQL Servers.
• Experience with web servers IIS, Apache, Tomcat
• Familiarity with certificate authorities (CAs), public key infrastructure (PKI), and the process of establishing secure connections.
• Good understanding of network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, TCP/IP, etc.).
• Excellent troubleshooting and root cause analysis (RCA) for problem-solving.
• Analytical skills and strong attention to detail.
• Team player with a positive attitude.

Additional Advantages:

• Scripting language – PowerShell or Python, Vusual Baisic (at least one is a big plus).
• Experience with the .NET framework, AD, GPO will be considered a plus.
• Experience with monitoring system Zabbix and Dynatrace will be considered a big plus.

What we offer:

• Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
• Food vouchers in the amount of 102, 26 EUR per month;
• 25 paid holiday leave;
• Additional Health Insurance;
• Favorable conditions for housing and mortgage lending, as well as for bank products and services;
• Preferences for bank products and services;
• Annual bonus scheme depending on the achieved results;
• Preferential conditions for Multisport / CoolFit card;
• Discounts in various companies;
• Professional trainings for specific knowledge and skills (Data Academy, Leadership Academy, IT Academy etc);
• Refer a Friend Bonus.

If you are challenged by this opportunity, please send your detailed CV in English with a recent photo.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.