Our Group Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro-living, vacation, student housing, multifamily and co-working - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria) Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business unit focused on real estate investments.

Purpose of the role Guest relations agent maintain the relations with guests and prospects by replying incoming enquiries, provide information about the properties, provide support in case of occurred situations during the stay of the guests.

This role requires active communication with guests and third parties, written and over the phone. It is a priority to ensure pleasant and beyond-hotel hospitality experience for the guests, aiming to build trust and encourage them to visit a Joivy property again, as well as recommending the brand to friends and relatives.

What we expect you to do:

• Communicate with guests and prospects and maintain their inquiries, bookings, organize their arrival or departure
• Assist guests by answering enquiries in written or by phone
• Provide a swift resolution to guests queries and issues during their stay
• Work closely with employees in other departments to solve the case quickly and efficiently
• Communicate with representatives of partners’ platforms (online travel agencies)
• Follow the guests’ feedback in internet and write review
• Refund amounts or pay compensation, based on approved policies
• Prepare monthly reports and statistics on guests’ reviews
• Apply company standards for servicing guests and property portfolio

What will help you to shine:

• Excellent communication skills, organization and time management skills
• Written and spoken English, any other language is a plus
• Customer service experience is an advantage
• Operate easily with web-based applications

What you will find with us:

• Informal relations and open communication environment
• Work location in the very heart of the city
• Meal card

Positions available: Day shift, 10 am - 7 pm: Join us during the day time and save your late evening for friends Evening shift, 7 pm - 1 am: Enjoy sleeping until noon? This shift is matching your habits Internship time-frame: June - September

In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

With applying to this position, you agree to provide your contact data for recruitment purposes. Only short-listed candidates will be contacted.

The employment contract will be with the Bulgarian entity Joivy Global Service Ltd, the local subsidiary of Joivy