Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.

We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative if the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.

For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for a passioned Assistant Front Office Manager who would love to craft a bespoke guest experience for our guests.

Key responsibilities:

• Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
• Maintain high visibility during peak period in order to ensure smooth running of operations and handle customers’ complaints to ensure their satisfaction.
• Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
• Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
• Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
• Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.

Desired Skills & Qualifications:

• Bachelor’s degree or equivalent in any related field such as Hospitality Management or Tourism Management.
• At least 2 years of experience in a Front Office Management position preferably in an international five-star hotel.
• People orientation, problem solving & decision-making skills.
• Excellent communication skills and guest satisfaction orientation.
• Flexible and results-driven professional.
• English – excellent oral and written skills. Second foreign language would be considered as an advantage.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint)

We offer:

Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere. Benefit from more than 250 Kempinski online university courses free of charge as well as Cornell University Management studies at unbeatable corporate discounts.

If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family! Start now your international hospitality career in one of the leading Luxury Hotel companies

Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are!