Order Management Assistant With German

We are seeking a skilled and dedicated German speaking Sales Ops Analyst. The ideal candidate will be responsible for managing a variety of complex contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle complex issues, and provide exceptional customer care.

Key Responsibilities:

• Handle complex cases related to contract management, order processing, customer care,

invoicing and cancellations.

• Manage contractual agreements and ensure compliance with established terms and conditions.
• Collaborate with internal and external stakeholders to address contract-related inquiries and

resolve issues.

• Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
• Oversee cancellation and retention processes, addressing customer complaints and cancellations

effectively.

• Participate in discussions on new products and integration into standard processes.
• Provide exceptional customer care and manage inquiries across various channels

Skills and Specifications:

• Advanced proficiency in German (B2) and medium proficiency in English.
• Ability to prioritize multiple tasks and maintain professional relationships.
• Good judgment, decision-making skills, and professional appearance.
• Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.
• Excellent communication and problem-solving skills with the ability to multitask under pressure.
• Flexibility, adaptability, and enthusiasm with high levels of patience.
• Proficiency in CRM systems and call center software.
• Strong communication skills to build rapport with customers.
• Ability to handle high-pressure situations calmly.
• Proven track record in sales operations or customer service preferred.
• Goal-oriented mindset and team player.

Education and Qualifications:

• Minimum of 1/2/3 years of experience in customer service and/or complex Backoffice processing.
• Experience in the Telco industry preferred.