SCOPE OF THE ROLE:

• Proactive sales - to identify new clients with potential business for accommodation, MICE, F&B at The Emporium Hotel Plovdiv - MGallery Collection.
• To maintain and further develop existing accounts.
• To respond to client requests in a timely and professional manner.
• To implement sales and marketing initiatives which will boost the hotel performance.

KEY RESPONSIBILITIES:

• To conduct sales calls to corporate prospects, tour operators and travel agencies Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, involvement in entertainment activities, industry events and sales trips/tradeshows.
• Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Manage the reservations process, respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Process amendments to reservations such as extensions, early departures, etc.
• Organize events and group bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food and beverage, and audiovisual.
• Create floor plans, group resumes, and banquet event orders for internal and external planning.
• Conducts pre/post-conference meetings with clients and pertinent departments to confirm relevant information.
• Conduct site inspections with prospective and existing clients.
• Ensure prompt and courteous service is extended to both internal and external customers
• Attend Sales Meetings, office events, and hotel-sponsored functions.
• Responsible to submit weekly sales report to management.
• Maintain and update current account information in PMS and hard files.
• Assist with any other duties as requested by supervisors and management.

EXPERIENCE AND SKILLS:

• A confident team player with a positive outlook.
• A driven personality hungry to achieve sales results for clients and for personal satisfaction.
• Smart appearance and well spoken.
• Ability to work under pressure to meet deadlines.
• Flexible and willing to work beyond the specified hours when required to meet clients’ needs.
• Relevant sales experience in the Hospitality industry is a must (min 2 years), in a luxury segment would be considered as an advantage.
• Highly responsible & reliable.
• Excellent communication skills, both written and verbal required (Bulgarian and English).
• Strong interpersonal and problem solving abilities.
• Good knowledge of Oracle Opera or Fidelio PMS.
• Fluency in English; additional languages are a plus.

WHY THE EMPORIUM HOTEL PLOVDIV – MGALLERY COLLECTION? You will:

• Work in a dynamic and fast-paced global company with team of high professionals.
• Enhance your experience through various learning programs by Academy Accor.
• Have an opportunity for career development.
• Be able to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.