CTeam is a recruitment agency, part of a group of companies, offering a wide range of services in the field of human resources management, combining one of the best international practices and knowledge of the local market.

For one of our clients, international company with courier and fulfillment services, we are looking for a motivated person at the position:

Customer support representative with English

Responsibilities:

• Written communication with customers and couriers, analyzing certain KPIs in the company's software;
• Identify and assess customers’ needs to achieve satisfaction;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution;
• Keep customer interactions base, process customer accounts and file documents;
• Follow communication procedures, guidelines and policies.

Requirements and skills

• Proven customer support experience ;
• Comunication skills and active listening;
• Experience with CRM systems and practices;
• Customer orientation and ability to adapt/respond to different types of characters;
• Excellent communication and presentation skills;
• Ability to multi-task, prioritize, and manage time effectively, TEAM Player.

The Company Offers:

• Full-time position, permanent contract;
• Hybrid work model;
• Opportunity to work for a recognized and successfully developed company at international level;
• Challenging and dynamic work environment;
• Competitive remuneration package.
• Opportunities for professional growth and advancement within the organization.
• Collaborative and supportive team environment, where your contributions are valued and recognized.

To apply, please send your CV in English. Only short-listed candidates will be contacted. All candidates will be treated in strict confidentiality.

CTeam is licensed by the National Agency of Employment, license N 1881/18.05.2015