Sofia Hotel Balkan is a symbol of the lively center of the capital, an ideal location in the heart of the city, an oasis of luxury, refinement and impeccable service. We, the Sofia Hotel Balkan team, offer a new perspective on the place and the way you look at things around you.

Due to the volume of work increase, we are looking for a

RECEPTIONIST / FO AGENT

Responsibilities:

• Handles all guest interactions with the highest level of hospitality and professionalism.
• Accommodating special requests whenever possible.
• Resolves customer complaints.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Ensures the process of the guest checking in and out is completed in an efficient and friendly manner.
• Confirms accuracy of billing arrangements and ensures the completion of guest preference requests.
• Responds to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all policies.

Former hotel experience, including Opera knowledge, is a plus. Fluent English is a must. Benefits:

• Very good Salary & Wages.
• Progressive career in the world’s biggest hotel chain.
• Excellent Training & Development.
• Complimentary Employee Meals.

If you are interested in developing your career in a 5* hotel, please send your CV in English.

Only the short-listed candidates will be contacted. The personal data of the candidates is protected regarding the meaning of LPPD.