As an WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Key responsibilities

• Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
• Ensure proper resource allocation and cost management across the designated accounts
• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
• Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
• Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts
• Giving support, focusing on customers, embracing technology, managing self-development

Functional competencies

• In-depth knowledge of WFM processes and best practices
• Ability to lead other to resolve complex problems, using sophisticated analytical thought to exercise thought and identify innovative solutions
• Strong stakeholder/ client management skills
• Knowledge of resource/ budget creations and execution

Qualifications

• 5+ years of progressive experience in Workforce Management
• Bachelor’s degree or equivalent
• CEFR B2 oral and written English

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.