Join Sutherland - Where Your Career Soars!

About us:

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

As a Trainer, you'll have the opportunity to make a significant impact by coaching and developing our team to perform at their best. If you're passionate about helping others grow and thrive, and enjoy utilizing the latest tools and techniques to enhance learning, this role is perfect for you. You’ll also have the chance to work for one of the leading GameTech companies, shaping the future of our team’s success

Join us in our cozy Sofia office where ideas flow and teamwork thrives!

Job Description

As a Trainer, you'll be responsible for developing and delivering engaging training programs to enhance team skills and performance. You'll work closely with team members to identify knowledge gaps, create customized learning experiences, and ensure continuous improvement. Your role will involve monitoring progress, providing feedback, and fostering a positive learning environment that encourages growth and development.

• This role is 100% on-site—you’ll be working from the office, collaborating face-to-face with the team, and soaking in the energy (and coffee) of our shared workspace.

Responsibilities:

• Design, develop, and implement comprehensive training programs
• Deliver engaging training sessions through a variety of formats, including in-person workshops, webinars, and e-learning platforms.
• Assess the training needs of team members and stakeholders by analyzing performance metrics and conducting regular consultations.
• Create and maintain up-to-date training materials, such as guides, manuals, and multimedia content, to ensure alignment with the latest industry standards and company policies.
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, driving continuous improvement.
• Provide coaching and support to employees to help them apply company's principles in their daily responsibilities.
• Stay informed of emerging trends, technologies, and best practices

Requirements:

• Proficiency in English at a C1 level
• Solid knowledge of MS Office Suite
• Prior experience in designing and delivering training programs is a strong advantage.
• Strong organizational and time management skills with attention to detail.
• Ability to engage and effectively communicate with diverse audiences.
• Familiarity with e-learning platforms or digital tools for training is a plus.
• Analytical mindset with the ability to assess training needs and evaluate program effectiveness.

What we offer:

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• World-class on-the-job training
• Work in a cozy office

All your information will be kept confidential according to EEO guidelines.