Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We Are Akkodis. Making the future, smarter for everyone.

About the role: The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Your daily agenda would be:

• Providing support in German and English by telephone, e-mail, and chat
• Identifying clients’ problems and proposing solutions
• Focusing on customer expectations and satisfaction
• Protecting confidential and sensitive information and materials
• Collaborating with other team members to provide high-quality support

And you are:

• Fluent in German and have good English skills
• Keen on communicating with customers
• Proficient in Microsoft Office
• Excited to develop your professional career
• A team player

Join us and enjoy our benefits:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.