About Sutherland: Sutherland is a global leader in Customer Experience Management, delivering cutting-edge, AI-driven solutions for over 37 years. With over 60,000 professionals worldwide, we’ve been successfully operating in Bulgaria since 2008 through our offices in Sofia, Varna, and Burgas. Our teams provide high-quality customer and technical support in 20+ languages for some of the world’s most recognized brands.

Become part of a dynamic, international team in a modern work environment where flexibility, development, and growth are at the heart of everything we do.

Why Join Us: ✓ Flexible Work Hours – Choose a schedule that fits your lifestyle: → 4, 6, or 8-hour shifts → Opportunities to work on weekdays and weekends ✓ Professional Development – Gain valuable experience in technical customer support and grow your career within a global organization.

Your Responsibilities:

As a Technical Customer Support Specialist, you will:

• Provide technical assistance to customers via phone and email
• Guide users through the setup and troubleshooting of their devices
• Identify and resolve technical issues efficiently and professionally
• Stay informed about product updates, network solutions, and support practices
• Maintain excellent communication and deliver a positive customer experience

What We’re Looking For:

• Fluency in German (B2–C1) – both spoken and written
• Fluency in English (B2–C1) – both spoken and written
• Basic understanding of internet connectivity, routers, and general troubleshooting
• Interest in technology and consumer electronics
• Strong communication and problem-solving skills
• Ability to multitask and work comfortably with various computer systems
• Flexibility to work different shifts depending on your preferred schedul

What We Offer:

• Flexible full-time or part-time work schedules (4, 6, or 8 hours)
• Competitive salary package
• Permanent employment contract for long-term career stability
• Fully paid training program (2-3 weeks during business hours and weekends)
• 21 days of paid annual leave
• Modern office location in Sofia with state-of-the-art facilities

Additional Benefits:

• Private health insurance
• Life insurance coverage
• Meal and gift vouchers
• Monthly transportation allowance
• Employee recognition programs
• Individual training and upskilling opportunities
• Relaxed, collaborative work environment with comfortable break areas

Ready to Start Your Career in Tech Support with a Global Industry Leader? Apply today and join the Sutherland team in delivering exceptional customer experiences.