Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES – join the leader of the Customer Experience (CX) industry - TELUS International Bulgaria!

We are looking for an enthusiastic and adventurous person! Take the opportunity to lead a team that manages every payment and change the world, using technology, personal approach, and knowledge.

What will be your daily challenges?

• Lead by example and aim to create a positive and enjoyable working environment for all team members
• Take care of escalated issues when necessary; Investigate and respond to issues raised by a client and provide timely feedback
• Meet the targets, Service Level, KPI’s, Quality, etc.
• Proactively propose improvements, optimizations and provide feedback in processes and ways of working
• Be involved in the recruitment process, training, development and engagement of the team
• Performing supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks

We need a candidate with:

• At least one year of relevant experience (BPO and/or CRM working experience);
• People management experience and leadership skills
• Excellent command of both spoken and written English
• Strong client and results orientation
• Problem-solving and decision making skills
• Ability to communicate effectively in verbal and written form with internal teams and management, and with customers
• Ability to prioritize and address multiple tasks in a dynamic work environment

We offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

If this opportunity sounds appealing to you, please send your CV!

* Please note that only shortlisted candidates will be contacted.

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.