Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the role The Server Administration Request Coordinator ensures the efficient management of service requests, from logging to fulfilment, by coordinating technical teams, monitoring progress, and ensuring customer satisfaction. The role guarantees that requests are delivered on time, according to defined SLAs, and in line with ITIL best practices.

Responsibilities:

• Monitor incoming service requests in the ITSM tool and assign them to the appropriate resolution groups.
• Ensure requests are prioritized and processed according to SLAs and business criticality.
• Coordinate technical teams for request fulfillment, ensuring clear ownership and accountability.
• Communicate regularly with business and IT stakeholders regarding request status and progress.
• Track and report on request volumes, backlog, and performance metrics.
• Identify opportunities for automation and process improvements in request management.
• Produce dashboards and reports for management review.

Requirements:

• Good knowledge of IT service management processes (ITIL).
• Strong organizational and prioritization skills.
• Excellent communication and coordination abilities.
• Solid Excel and reporting skills.
• Experience with Business Intelligence (PowerBI).
• French (B2 minimum, C1 preferred); English B2.

Required experience:

• At least 1 year of experience in a Request Management or IT coordination role.
• Experience with ITSM tools (ServiceNow preferred).
• Previous exposure to IT infrastructure or Managed Services environment.

Required education:

• High School/Bachelor/Master’s degree.
• ITIL Foundation certification would be considered as an advantage.

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.