Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Server Administration Incident Coordinator with French and English to join our team!

About the job:

The Server Administration Incident Coordinator ensures the effective handling of IT incidents by monitoring tickets, driving resolution, and coordinating technical teams. The role is critical for minimizing business impact and ensuring service restoration within agreed timelines.

Responsibilities:

• Monitor and track incidents in the ITSM tool, ensuring timely updates and escalations.
• Coordinate technical teams during incident resolution, ensuring ownership and accountability.
• Manage incident backlog and prioritize according to criticality and SLA targets.
• Facilitate incident bridge calls for major incidents, ensuring structured communication.
• Provide stakeholders with regular and clear updates during incidents.
• Perform post-incident analysis, documenting lessons learned and improvement actions.
• Produce dashboards and reports on incident volumes, resolution times, and SLA compliance.

Requirements:

• At least 1 year in Incident Management, Service Desk, or IT coordination roles.
• Experience managing incidents in a production environment.
• Strong knowledge of ITIL Incident Management processes.
• Excellent coordination and communication skills under pressure.
• Proficiency with ITSM tools (ServiceNow preferred).
• Experience with Business Intelligence (PowerBI)
• French (B2 minimum, C1 preferred); English B2.
• High School/Bachelor/Master’s degree.
• ITIL Foundation certification would be considered as an advantage.

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready? Let’s make the incredible happen.