Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 50 000 engineers and digital experts in 30 countries around the world, we offer broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics.

As the biggest Delivery Center, with more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields.

We Are Akkodis. Making the future, smarter for everyone.

Job Description

The Process Specialist supports the implementation and regular operation of ITIL aligned processes (Change Management/ Problem Management/ Capacity & Capability Management/ Resource Management/ Records Management/One-Lead/ ORC One-Stop-Shop, etc.).

Responsibilities:

• Support one or more ITIL aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals
• Apply subject-matter expertise and analytical skills to evaluate process change impacts from operational perspective
• Directly communicate with process owners/stakeholders regarding related tasks and operational updates
• Efficiently use all related tools to enhance performance according to the set parameters
• Ensure that processes are followed, and planned tasks are done on time
• Propose and execute corrective/preventive actions aiming process improvement
• Design and automate statistics and reports as per process requirements and customer needs
• Act in close cooperation with other teams and organizations to achieve defined goals
• Communicate with external customers and vendors if needed
• Be responsible for respective documentation and data management
• Handle administrative tasks related to daily process support and overall process functionality

Key deliverables:

• Ensure that procedures/policies are strictly followed
• Labor legislation is strictly adhered
• Process steps are strictly followed and documented
• Process changes are communicated and validated in a timely manner
• Process metrics are reported in set deadlines at required quality level

Requirements:

• Bachelor/Master educational degree in one of the following areas: business planning/management, operational management
• Positive can-do attitude;
• Excellent communication skills in English
• Good at planning and working in short timelines
• MS Office, Sharepoint
• Reporting tools/Data management
• Great understanding of services practices, delivery methodologies, escalation management

It is an advantage to have:

• Moderate level of planning, LSS
• Understanding in cross-functional environment, digital transformation, problem management
• Experience in multiple functions (e.g. business, sales, marketing)

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won’t wait, it’s time to start engineering a smarter future. Are you ready?