TELUS Digital is building a high-impact team of Machine Learning Experts working alongside Policy Enforcement specialists to provide actionable insights on AI decision-making.

As a Machine Learning Expert, you will play a pivotal role in analyzing, fine-tuning, and optimizing machine learning models for content moderation and policy enforcement. You will evaluate complex, nuanced content, provide feedback on AI reasoning processes, and collaborate with policy experts to ensure model outputs align with organizational guidelines. Your work will directly influence model performance, annotation workflows, and the quality of AI-driven policy decisions.

Responsibilities:

• Evaluate and provide feedback on AI model outputs and reasoning (chain-of-thought) for nuanced Trust & Safety cases.
• Perform high-quality content annotations in collaboration with Policy Experts.
• Support supervised fine-tuning and reinforcement learning (RLHF) processes.
• Conduct data analysis to detect patterns, trends, and model weaknesses.
• Produce clear reports and insights for engineering and policy teams.
• Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines.
• Maintain confidentiality and handle sensitive content responsibly.

Required Qualifications:

• 2+ year experience in AI model supervised fine-tuning or reinforcement learning (RLHF)
• 2+ year experience in Machine Learning operations (MLOps)
• 1+ year experience in User-Generated Content (UGC) moderation / Trust & Safety operations
• Strong data analysis, trend detection, and report writing skills
• Ability to handle gray-area or edge-case scenarios
• Native level English communication skills
• Detail-oriented with ability to follow complex workflows and guidelines.

Project Overview:

• Starting: ASAP
• Duration: Permanent contract
• Workstyle: On- site from our office in Sofia

We Offer:

• Great office at a top location
• Attractive salary and additional incentives
• Special discounts and offers (food vouchers, Multisport cards, etc.)
• Additional health insurance and Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation, and billiard corners)
• Continuous support and learning
• Employee referral bonuses and recognition programs

If this opportunity sounds appealing to you, apply now! To speed up the process, apply here and attach your CV in English. *Please note, only shortlisted candidates will be contacted.

ABOUT US:

AI Data Solutions Creating and enhancing the world's data to enable better AI via human intelligence.

We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals works with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.