About Akkodis:

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields

About the Job:

The role provides expert guidance across ITSM disciplines, driving the adoption of ITIL best practices, process standardization, operational excellence, service quality, and continual improvement.

Leveraging strong ITSM expertise and broad operational knowledge, the position supports service performance, stakeholder engagement, risk reduction, and data-driven decision-making to enhance business outcomes.

Main responsibilities:

Primary: Change Management (70%):

· Act as Subject Matter Expert and ambassador of the Change Management process - promote process value and contribution to the company's success. · Strategic and Operational lead of Global Change management with a structured methodology/process. · Planning and managing support for change management tools and process · Maintaining the change schedule and DT&A Maintenance weekends · Coordinating interfaces between change management and other processes · Work closely with other internal and external teams · Reviewing and improving specific categories of RFC · Planning, scheduling, managing and chairing CAB meetings · Formally authorizing changes at agreed points in the change lifecycle · Participating or leading in the change management reviews

Request Fulfilment Process (30%): · Act as process lead and ambassador for Service Request Management, promoting process effectiveness and business value.

Main requirements:

· Proven experience in ITIL practitioner in Infrastructures services or Application Management · Solid Change, Incident and Problem management knowledge and hand-on experience - minimum 2-3 years of experience · Solid Project management and relationship management experience · Good understanding of IT Operations, Infrastructure Services, Application Support, and Service Delivery practices. · Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. · Knowledge of service lifecycle management, deployment and release activities, and operational support models.

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiative.

The future is here for the making. Are you ready? Let’s make the incredible happen.