HR Support Consultant with German & English – Work from Home

Step into the World of Global HR with Sutherland

Are you fluent in German and English? Do you enjoy helping others, solving problems, and being the go-to person when things need clarity and care? If the answer is yes, then you might be the one we're looking for.

At Sutherland, we don’t just fill roles—we build global careers. With over 37 years of leadership in Customer Experience Management (CXM), we blend cutting-edge technology and human insight to support some of the world’s biggest companies.

Our Bulgarian operations have been thriving since 2008, with more than 2,000 professionals supporting clients in 17 languages from our offices in Sofia, Varna, Burgas—and from home.

We’re now hiring a Bilingual HR Support Consultant (German & English) to join our growing remote team. If you want to make a difference from wherever you are, read on.

What You’ll Be Doing:

As an HR Support Consultant, you will serve as the first point of contact for internal HR-related inquiries, delivering accurate information and outstanding service to our employees.

Key responsibilities include:

• Responding to HR inquiries via phone and email in a professional and timely manner
• Logging and managing issues using internal ticketing systems
• Providing information on policies, procedures, benefits, and more
• Maintaining confidentiality and ensuring compliance with internal standards
• Taking ownership of resolution and contributing to team goals

What We’re Looking For:

• Fluency in German (B2 level or higher)
• Fluency in English (B2 level or higher)
• Excellent communication skills and a customer-oriented mindset
• Strong attention to detail and problem-solving abilities
• Professionalism in handling sensitive and confidential information
• Flexibility and reliability in a dynamic, remote working environment

If you're someone who enjoys helping others and wants to make a meaningful impact in the workplace, this is the right place for you.

Our proposal for you

Work Model and Flexibility:

This is a 100% remote position within Bulgaria, with no commuting and no need to attend an office. The role includes paid training over five weeks (full working days), along with structured coaching and onboarding sessions.

Compensation and Benefits:

You will receive a permanent employment contract from your very first day. We offer an attractive compensation package, including a monthly performance-based bonus. Additional benefits include food vouchers, extra health and life insurance coverage, a Multisport card partially funded by the company, and access to various employee discounts.

Work-Life Balance and Development:

You will benefit from 21 days of paid annual leave and have opportunities for internal career advancement. Employees also receive access to digital learning platforms, digital HR services, and a well-structured onboarding process to ensure a smooth start.

Additional Perks:

We offer a special gift in the event of childbirth or adoption. Our culture includes regular employee engagement events, both in-person and virtual. You can also take part in our referral program with bonus incentives and enjoy various recognition and rewards initiatives.