We are Sutherland!

Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.

An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages.

At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

What Are We Looking For

Our client is the worldwide leader in e-commerce, enabling you to represent one of the most prestigious brands out there and brightening your career. As such you will be required to display exemplary professionalism and problem solving skills.

Your Tasks

· Respond to partners queries and questions in a timely and professional manner; · Prioritize solving the partner’s queries quickly and effectively; · Act in accordance to company standards and project a positive overall image; · Shine through exemplary Teamwork;

Our Requirements

· Excellent proficiency of German (B2H) and good proficiency of English (B2); · Previous experience in customer service is an advantage; · Communication skills and the ability to maintain a good relationship with customers and support them in finding the best solution; · Having the skillset to multitask and make quick decisions; · Being kind and polite; · Ability to present complex information in a simple and understandable way;

You will GET

· Long-term job security with permanent contract; · Additional health insurance and life insurance; · 24 days of paid annual leave, 3 of which are wellness days; · 1.5h paid breaks per day; · Food vouchers; · Clear career path within the company; · Ability to work from home; · Extremely competitive salary; · World-class on-the-job training;

MORE reasons to join our team

· Fully digital employee services through eSignature; · Employee assistance program, including 24/7 access to psychological support; · Employee discounts portal featuring over 20 exclusive discounts; · Employee referral program; · Rewards and recognition program; · Relocation package if you are relocating from another city or country; · Multisport card partially covered by the company; · In-house learning and development portals with training options for Certification; · Multiple events organized in the office for employee engagement as well as wellness initiatives; · Gift for birth or adoption; · Corporate social responsibility events and team buildings; · Exposure to global business knowhow.

Are you ready to embark on your next adventure? If so, we’d love to hear from you!