Company Description Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages.

At Sutherland, you’ll be part of an international team working on exciting projects for world-renowned brands—all in a flexible, supportive, and dynamic environment where you can develop new skills and advance your career.

• Work from Our Modern Office in Sofia

Are you looking for a job that gives you flexibility, stability, and growth? Want to be part of a global company that values people, not just numbers? Join Sutherland and turn your passion for tech and languages into a career!

Why You’ll Love This Opportunity

• Flexible hours: Choose what fits your life – 4, 6, or 8-hour shifts
• Work-life balance: Options for weekday and weekend shifts
• Prime office location in Sofia with excellent public transport access
• No experience needed in tech – just motivation to learn!

What You’ll Be Doing As a Technical Support Specialist, you’ll assist users of popular consumer electronics and smart home products. Your mission: make tech simple again!

• Support customers via phone and email in French and English
• Help troubleshoot device and connectivity issues
• Guide customers through setup and usage
• Provide useful product tips and solutions
• Collaborate with a supportive, multilingual team

What We’re Looking For

• Fluency in French (B2-C1) and English (B2-C1)
• Interest in gadgets, tech, or smart devices
• Basic understanding of Wi-Fi, routers, or connectivity
• A positive, problem-solving attitude
• Willingness to work on-site in Sofia
• Availability for flexible shifts – we’ll find what works best for you!

What We Offer You

• Permanent contract for long-term stability
• Attractive salary package
• 2 weeks of paid training to get you started
• 21 paid vacation days annually

Full benefits package, including:

• Additional health & life insurance
• Meal and gift vouchers
• Transportation allowance
• Recognition programs & clear career path
• Upskilling & career development opportunities
• Stylish office with break areas to recharge

Ready to step into the tech world with Sutherland? Apply now and let’s grow together!