The Data analyst is responsible for all analytics related matters. The role includes everything related to analytics, ranging from analysis to providing improvement suggestions, while also organizing and delivering tools and analytics related training to other roles within the partner.

Despite the broad responsibilities, it is more important to have a good understanding of customer support and show willingness to learn than to be a full-fledged data analyst (though the best case is having both!).

What will be your daily challenges?

• Point of Contact for analytics between their team and other teams within the organization
• Actively improving analytics use within their team
• Teaching analytics and analytic tools skills within their team
• Fulfilling analytics and reporting needs of the team
• Coordinating with other roles to ensure smooth operation of the team
• Making data-driven proposals on processes and systems
• Contributing to continuous improvement for Supercell

We need a candidate with:

• Interest in data analytics
• Good communication and English skills (Minimum C1)
• Customer Support experience and mindset
• Willingness to learn and share knowledge
• Critical thinking
• Problem solving skills
• Proactive attitude of finding areas in which to improve
• Analytics Tools knowledge (minimum Excel or another spreadsheet tool)

Nice to have:

• Analytics skills and experience
• Training or teaching experience
• BI tool experience (Qlik Sense, Sisense)
• Database experience (BigQuery, Athena)
• Basic understanding of programming (Python)
• Prior knowledge of Supercell specifics (procedures, tools)

We offer:

• Attractive remuneration
• Great office at a top location
• Supportive work-life balance policies
• Excellent multinational business environment
• Special discounts & offers (Food vouchers, Multisport cards, etc.)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
• Continuous support and learning and development programs
• Employee referral bonuses & Recognition programs

If this opportunity sounds appealing to you, please send your CV!

• Please note that only shortlisted candidates will be contacted.

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.