Who we are:

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.

What we are looking for:

Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications. Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Customer Support with German and English

Responsabilities:

• Sales order & Claims creation
• Maintenance of customer portal
• Customer query handling related to TAT or amendments to orders
• Disputes / Issue resolution and RCA
• MIS reporting as needed
• Responsible for & Understands Order Management Process

Requirments:

• Level of English B1 and level of German B2
• Previous experience on a similar position (2 years)
• A very high level of Customer Orientation
• Should have Analytical skills.
• Order management – Prior Order Booking experience in Oracle
• Ability to work fact-based with high agility, accuracy and attention to detail
• Ability to determine and resolve root cause issues
• An understanding of business processes and controls
• Able to follow processes and provide “Best in Class” service and support
• Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly
• Ability to work as an individual but also with other team members with minimum supervision once training is completed
• Good working knowledge in MS Office applications: Word, Excel, & PPT
• Good interpersonal and communication skills both written and oral

What we offer:

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• Food vouchers
• Regular shifts, Mon-Fri
• Competitive salary + extra bonuses
• World-class on-the-job training
• Multisport card partially covered by the company
• You will become part of a recognized international market leader and can enrich your CV
• An ambitious corporate culture that encourages internal promotions and professional development
• Team building and social activities, volunteer participation, charity events and much more
• Apply and you will get the full broad information about your possibilities with us

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted