About Sutherland Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With over 60,000 employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing support in 20 languages.

Why This Role Is Perfect for You ✔ Ultimate work flexibility – choose between full-time, part-time (8-hour, 6-hour, or 4-hour shifts) ✔ Work within standard business hours and weekends ✔ Join an international team and gain experience with world-renowned brands

Your Role & Responsibilities

• Help customers set up and troubleshoot devices
• Respond to inquiries via phone and email
• Identify customer needs, provide knowledge, and offer effective solutions
• Stay up to date on products, wireless network solutions, and customer service best practices

What You Need to Succeed

• French (B2–C1) & English (B2–C1)
• Basic knowledge of routers, connectivity, and troubleshooting
• Interest in consumer electronics and technical problem-solving
• Strong communication and multitasking skills
• Availability for a flexible working schedule

What We Offer

• Flexible schedule: full-time or part-time options
• Competitive salary and permanent contract
• Fully paid 2-week training
• 21 days of paid annual leave
• Prime office locations in Sofia

Exclusive Benefits

• Additional health and life insurance
• Meal and gift vouchers
• Transportation allowance
• Employee recognition and career growth programs
• Modern workspaces and refresher training sessions