About us!

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism.

100% Remote Work Standard working time from 10am to 7pm, Monday to Friday

Join us in our office where ideas flow and teamwork thrives!

Job Description:

• Respond to customer inquiries via phone, chat and email
• Accurately document all customer interactions and case details in the CRM system
• Follow communication procedures, guidelines, and policies
• Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout

Qualifications:

• Native knowledge of Dutch(C2) and good command of English (B2)
• Excellent written and verbal communication skills
• Strong computer literacy and the ability to navigate multiple systems
• Strong attention to detail and the ability to follow processes and guidelines accurately
• Previous experience in a customer support or customer-facing role is an advantage

What We Offer:

• 100% home office
• Standart working time from 10am to 7pm, Monday to Friday
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas

If you find yourself in this role, please send us your CV!