About the Company: We are a global BPO company established in 2012, with strategically located delivery centers across multiple regions. We pride ourselves on fostering long-term, trusted partnerships with industry-leading tech companies in the USA and Europe, offering outsourced solutions that enhance operational efficiency and support business growth. We’re currently building our talent pipeline for upcoming opportunities in Customer Support. If you’re fluent in any of the following languages: German, Spanish, French, Italian, Dutch, Swedish, Danish, Norwegian … and you’re passionate about helping customers, enjoy working in a collaborative environment, and want to be part of a company where innovation and growth are part of everyday life - we’d love to hear from you.

Share your CV with us, and we’ll reach out when a suitable role opens up!

The Perfect Candidate:

• Must be customer-focused, patient, and communicative, with the ability to handle inquiries and resolve issues clearly and professionally.
• Previous experience in customer support, order management, or e-commerce environments is a strong advantage.
• Fluent in written and spoken communication, with a calm and solution-oriented approach when handling client concerns.
• Comfortable working across departments and with external partners to ensure smooth and timely issue resolution.
• Able to manage multiple communication channels (phone, email, internal systems) and prioritize tasks based on urgency.
• Tech-savvy enough to navigate internal tools and systems.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat regarding online orders, deliveries, and general service-related topics.
• Handle and process product returns and complaints, ensuring a smooth and empathetic resolution for the customer.
• Communicate with logistics partners to track shipments, resolve delivery issues, and provide timely updates to customers.
• Coordinate with internal departments to resolve order-related issues or discrepancies.
• Address basic technical questions about products, escalating complex cases to the specialized support team when needed.
• Receive customer orders by phone or email.

Why Join Us:

• Be part of an innovative and growing company with a strong global presence
• Work in a collaborative and inclusive team environment, where your contributions truly matter
• Flexible benefits package, including Food Vouchers and Sports Card