Fly High in Your Career with Sutherland! – German Customer Support! ✈️ Are you passionate about travel and aviation? Do you enjoy helping people and finding solutions? Sutherland Bulgaria is looking for Remote Customer Support Specialists to join our dynamic, multilingual team and represent one of the world’s most respected airlines. This is a great opportunity to work from home, use your German and English language skills, and build a career in the hospitality and airline industry.

Your Role: As a Customer Support Specialist, you will provide professional and friendly assistance to airline customers via phone and email by:

• Managing flight bookings, ticket modifications, and cancellations
• Providing information about schedules, fares, and services
• Handling customer requests with empathy and professionalism
• Using internal systems and tools to ensure smooth operations
• Delivering top-quality service that enhances the customer experience

What You’ll Need:

• German (B2 or higher) – written and spoken
• English (B2 or higher) – written and spoken
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving ability
• Self-motivation and reliability when working remotely
• Flexibility and a positive attitude in a multicultural environment

What We Offer:

• Fully remote / home-office position with equipment provided
• Stable, long-term employment contract
• 21 days of paid vacation per year
• Health and life insurance coverage
• Travel allowance and meal vouchers
• Full-time role (8-hour shifts)
• Continuous training and professional development
• Clear career growth opportunities
• Supportive team culture, team-building events, and employee rewards

If you live in Bulgaria, speak German and English, and want to grow your career in the airline and hospitality sector, don’t miss this opportunity! Apply today and start your journey with Sutherland!