Join Sutherland – Where Your Career Soars! About Us Sutherland has been pioneering Customer Experience Management (CXM) globally for over 37 years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we are a diverse team of over 2,000 dedicated professionals working across Sofia, Varna, Burgas, Ruse, or from the comfort of home, serving customers in 17 languages.

About Your Next Great Opportunity: As a Customer Support Specialist with German and English, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you will support our customers via phone, chat, and email—ensuring their questions are answered and their issues are resolved with care and professionalism. Join us in our modern office at Varna, conveniently located and designed to foster teamwork, innovation, and growth!

Job Description:

• Respond to customer inquiries mainly on chat and email
• Accurately document all customer interactions and case details in the CRM system
• Follow communication procedures, guidelines, and policies
• Escalate complex or sensitive cases to the relevant internal teams, while ensuring customers are kept informed
• Navigate multiple systems simultaneously with efficiency

Qualifications:

• Native-level German (C1-C2) and good command of English (B2)
• Excellent written and verbal communication skills
• Strong computer literacy and ability to work across multiple platforms
• Strong attention to detail and the ability to follow processes and guidelines accurately
• Previous experience in a customer support or customer-facing role is an advantage

What We Offer:

• Attractive salary and long-term job security with a permanent contract
• Work from our office in Varna
• Flexible working hours
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Transportation allowance
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• A pleasant modern work environment with cozy relaxation areas