Customer Success Representative
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Customer Success Representative
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, Agri finance, insurance, and many more industry segments.
We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
As a Customer Success Representative, you will ensure our customers achieve their desired outcomes while using our products or services. This role reports to Sales Manager and involves communication, understanding customer needs, and collaborating with our teams to address any issues or improvements. Your efforts will directly affect customer satisfaction and retention, contributing to the success of our business.
What you'll be doing?
Develop and maintain strong, long-lasting relationships with key stakeholders in client organizations.
Guide new clients through the onboarding process, ensuring they are trained and comfortable using our software.
Provide ongoing support to clients, addressing any issues or concerns promptly.
Maintain understanding of our software solutions and platform offerings to communicate value propositions and solutions to meet client needs.
Check in with clients to ensure they are satisfied with the software and identify opportunities for upselling or cross-selling additional solutions.
Gather client feedback and work with other teams to drive continuous improvement in our products and services
What you'll bring:
Experience in customer success, account management, or a sales role
Strong verbal and written communication skills for high-level stakeholder engagement and negotiation.
Analytical and problem-solving skills, with a proactive approach to identifying and addressing client challenges with innovative solutions.
Experience with delivering exceptional customer service and helping clients succeed.
Work collaboratively with cross-functional teams to achieve common goals
You will get:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, Agri finance, insurance, and many more industry segments.
We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
As a Customer Success Representative, you will ensure our customers achieve their desired outcomes while using our products or services. This role reports to Sales Manager and involves communication, understanding customer needs, and collaborating with our teams to address any issues or improvements. Your efforts will directly affect customer satisfaction and retention, contributing to the success of our business.
What you'll be doing?
Develop and maintain strong, long-lasting relationships with key stakeholders in client organizations.
Guide new clients through the onboarding process, ensuring they are trained and comfortable using our software.
Provide ongoing support to clients, addressing any issues or concerns promptly.
Maintain understanding of our software solutions and platform offerings to communicate value propositions and solutions to meet client needs.
Check in with clients to ensure they are satisfied with the software and identify opportunities for upselling or cross-selling additional solutions.
Gather client feedback and work with other teams to drive continuous improvement in our products and services
What you'll bring:
Experience in customer success, account management, or a sales role
Strong verbal and written communication skills for high-level stakeholder engagement and negotiation.
Analytical and problem-solving skills, with a proactive approach to identifying and addressing client challenges with innovative solutions.
Experience with delivering exceptional customer service and helping clients succeed.
Work collaboratively with cross-functional teams to achieve common goals
You will get:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid