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BUSINESS APPLICATION SUPPORT CONSULTANT (m/f/d)
Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the leading ecosystem for a better life. We built the European sovereign cloud STACKIT. With XM Cyber we set new standards in differing cyber crimes. We run AI better than anyone. With us you will find a variety of opportunities to grow and do your best at your calling – IT. We exist to improve life with our products and services - for today's generation and future generations. We act future proof!
BUSINESS APPLICATION SUPPORT CONSULTANT (m/f/d)
The impact you will create:
In this role, you will serve as a 2nd Level Support specialist for a Business Solution deployed across our company's Retail sector
The solution you will be responsible for enables a modern digital approach to visualizing all mandatory item prerequisites, including price, labeling, barcode, and more
You will act as a liaison between our international IT partners and the 3L Business Units, facilitating effective communication and collaboration
Your primary responsibilities will include analyzing and processing IT requests from various countries, taking corrective measures to resolve them, i.e. managing incidents and change requests
Experience and skills you will need:
Experience as an Application Support Consultant (preferably at a 2nd line level)
Experienced enough in working with ticketing systems and monitoring tools such as Nagios and Grafana
Strong analytical and logical thinking skills, accompanied by good troubleshooting abilities
ITIL knowledge and certification are considered a plus
Ability to work independently and support the team's needs in a fast-paced environment
Willingness to integrate quickly into the team and adapt to new situations
Sufficient working level of English is required
Willingness to participate in On Duty shifts, based on a shared and predefined schedule, to support Prio 1 and Major Incidents outside of official business hours
Our offer:
An attractive remuneration package depending on your seniority
Variety of opportunities with one of the strongest and largest retail companies in the world
A huge array of tools & technologies available on the spot and ready for a steady personal development
Food vouchers, MultiSport card, additional health insurance, travel expenses and a modern office close to Paradise Mall
A good work-life balance with flexible working time & options for mobile work
A pleasant and diverse environment with regular events, team buildings and stimulating activities
If you are interested in our offer, please send us your up to date resume in English. We want to know you!
Your application will be reviewed in strict confidentiality. Approved candidates will receive a notification via email about a registration in our company recruiting system and then be contacted for an interview. By applying for our job openings and by providing your personal data you explicitly agree with our Privacy Policy
Your data will be processed for the purpose of recruiting and for the purpose of possible signing of a labor contract. Your data will be stored and processed by „Schwarz Global Services Bulgaria” EOOD. Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.
Some are still thinking. You act.
Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the leading ecosystem for a better life. We built the European sovereign cloud STACKIT. With XM Cyber we set new standards in differing cyber crimes. We run AI better than anyone. With us you will find a variety of opportunities to grow and do your best at your calling – IT. We exist to improve life with our products and services - for today's generation and future generations. We act future proof!
BUSINESS APPLICATION SUPPORT CONSULTANT (m/f/d)
The impact you will create:
In this role, you will serve as a 2nd Level Support specialist for a Business Solution deployed across our company's Retail sector
The solution you will be responsible for enables a modern digital approach to visualizing all mandatory item prerequisites, including price, labeling, barcode, and more
You will act as a liaison between our international IT partners and the 3L Business Units, facilitating effective communication and collaboration
Your primary responsibilities will include analyzing and processing IT requests from various countries, taking corrective measures to resolve them, i.e. managing incidents and change requests
Experience and skills you will need:
Experience as an Application Support Consultant (preferably at a 2nd line level)
Experienced enough in working with ticketing systems and monitoring tools such as Nagios and Grafana
Strong analytical and logical thinking skills, accompanied by good troubleshooting abilities
ITIL knowledge and certification are considered a plus
Ability to work independently and support the team's needs in a fast-paced environment
Willingness to integrate quickly into the team and adapt to new situations
Sufficient working level of English is required
Willingness to participate in On Duty shifts, based on a shared and predefined schedule, to support Prio 1 and Major Incidents outside of official business hours
Our offer:
An attractive remuneration package depending on your seniority
Variety of opportunities with one of the strongest and largest retail companies in the world
A huge array of tools & technologies available on the spot and ready for a steady personal development
Food vouchers, MultiSport card, additional health insurance, travel expenses and a modern office close to Paradise Mall
A good work-life balance with flexible working time & options for mobile work
A pleasant and diverse environment with regular events, team buildings and stimulating activities
If you are interested in our offer, please send us your up to date resume in English. We want to know you!
Your application will be reviewed in strict confidentiality. Approved candidates will receive a notification via email about a registration in our company recruiting system and then be contacted for an interview. By applying for our job openings and by providing your personal data you explicitly agree with our Privacy Policy
Your data will be processed for the purpose of recruiting and for the purpose of possible signing of a labor contract. Your data will be stored and processed by „Schwarz Global Services Bulgaria” EOOD. Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.
Some are still thinking. You act.