Join Sutherland – Where Your Career Takes Off! Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide. With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely. We are currently seeking a Bilingual HR Support Representative with proficiency in German and English to join our dynamic team. Role Overview – Bilingual HR Support Representative (German & English) As a Bilingual HR Support Representative, you’ll be at the heart of our employee services, providing support on HR-related topics and ensuring smooth internal operations.

Your Responsibilities:

• Respond promptly to HR-related inquiries via phone and email.
• Log and manage queries using internal ticketing systems.
• Provide information and clarification on HR policies, benefits, procedures, and more.
• Maintain high standards of service quality, professionalism, and confidentiality.
• Resolve queries effectively, taking ownership of individual performance metrics.

What You Bring:

• Fluency in German (B2 level or higher).
• Fluency in English (B2 level or higher).
• Strong attention to detail and excellent interpersonal communication skills.
• Solid problem-solving and decision-making abilities.
• Ability to handle sensitive and confidential information with discretion.
• Adaptability in a fast-paced, constantly evolving environment.

What We Offer:

• Remote / home-office option with full equipment provided
• Long-term contract with job security
• 21 paid vacation days per year
• Health and life insurance
• Travel allowance and food vouchers
• Full-time, 8-hour day shifts
• Ongoing training and development

Additional information:

• Fully digital onboarding with eSignature processes.
• 24/7 Employee Assistance Program for psychological support.
• Access to exclusive deals via our Employee Discounts Card.
• Attractive Referral Bonus Program.
• Recognition and Rewards Programs to celebrate your success.
• Multisport card for fitness and wellness.
• Ongoing learning and development opportunities through in-house training and certifications.
• Regular employee engagement and wellness events.
• Special gifts for life events such as childbirth or adoption.
• Opportunities to participate in CSR initiatives and team-building activities.
• Exposure to international business practices and global industry standards.