Location: Remote / Work from Home Languages Required: French (Fluent) & English (B2 level or higher) Working Hours: Monday to Friday, 10:00 AM – 7:00 PM

Join Our Team We are a leading cybersecurity company dedicated to protecting users from digital threats with intuitive, cutting-edge antivirus solutions. As we continue to grow, we are looking for a Bilingual Customer Support Specialist to support our French-speaking users while ensuring smooth internal communication in English.

About the Role In this remote, voice-based role, you will be the first point of contact for customers, assisting them with technical questions, app functionality, subscription issues, account changes, cancellations, and more. You’ll walk users through troubleshooting steps and help them get the best out of their antivirus protection.

Your Responsibilities

• Provide voice-based technical support for antivirus software issues
• Guide customers on using product features and resolving technical concerns
• Assist with account management, subscriptions, cancellations, and refunds
• Deliver professional, clear, step-by-step support
• Ensure customer satisfaction through fast, effective service
• Maintain accurate records of customer interactions
• Work collaboratively with your team to continuously improve service

What We’re Looking For

• Fluent in French, with strong English communication skills (B2+)
• Previous experience in customer support or technical assistance
• Confident handling phone-based support with empathy and professionalism
• Basic understanding of cybersecurity or antivirus software is a plus
• Self-motivated, detail-oriented, and able to work independently in a remote setup

Why Join Us?

• Competitive salary and performance-based bonuses
• Permanent contract offering long-term job security
• 21 days of paid annual leave
• Meal vouchers and travel allowance
• Additional health and life insurance
• Ongoing training, coaching, and career development
• Work-from-home flexibility with a supportive, international team

Ready to Apply? If you're passionate about customer service and want to be part of a dynamic team protecting users worldwide, we’d love to hear from you! Apply today and take your career in tech support to the next level.