Applications Support Analyst

We are looking for Application Support Analyst to join our Data Quality team and provide technical competence in mainframe and distributed technologies and will also help resolve incidents reported by Experian's customers. Reporting into Application Support Team Manager, you will ensure that issue resolution is provided for the majority of issues raised daily, operational activities are performed, and all within defined service levels.

What you'll do:

• Be champion of tools within the team and role models best practice;
• Respond to incidents and Operational activities ensuring work is prioritized following Service Level Agreements;
• Escalate issues to initiate further investigation and ensure Service Levels are met;
• Identify opportunities for service/process improvements and implements change;
• Work and collaborate across the wider communities, and amongst other departments to provide service improvements to our customers;
• Deliver great clients and consumers service and try to exceed client / consumer expectations;
• Identify risks and make recommendation to mitigate these.
• Understand specific regulatory obligations and company procedures.

What you'll bring?

• 2+ years of experience as a Technical Support Engineer, Application Support Engineer or similar;
• Practical experience of ITIL processes for Incident and Problem management
• Knowledge and practical experience of one or more technologies (Monitoring tools, Networking, Firewall, Windows Server, Linux, Oracle SQL, IIS, Apache, XML, JSON, Bash, PowerShell and Tooling - on an advanced/expert level);
• Experience analyzing problems and identifying/communicate root cause;
• Have sound and practical experience in one or many technology platforms;
• Explain technical information to a non-technical audience;
• Technical knowledge and practical experience of computing technologies;
• Troubleshoot skills;
• Inductive and verbal reasoning.