Agile Business Analyst - Sofia (Maternity Cover)

Vivacom, a member of United Group, is a leader in providing high-tech telecommunication services of a new generation - mobile and fixed voice services; high speed broadband internet access through fiber optic, copper and satellite infrastructure; data transmission services via the mobile and fixed networks; and individual telecommunication solutions tailor-made for the client.

We are looking for a proactive and business-oriented Agile Business Analyst to join our IT Product Development team. You will work on strategic, cross-functional initiatives that support the long-term vision of the enterprise. In this role, you will collaborate with stakeholders at all levels to understand business needs and translate them into effective IT solutions. You will also play a key part throughout the entire project lifecycle to ensure that implemented solutions deliver real business value.

What you will be doing:

Analyze and define the scope and requirements of incoming initiatives

Write well-structured user stories with clear acceptance criteria to ensure clarity, alignment, and testability

Collaborate closely with business stakeholders to understand their needs and translate them into clear, actionable solutions

Conduct impact analysis to identify affected systems, teams, and potential risks

Maintain and prioritize the product backlog, ensuring alignment with business goals

Coordinate with Solution Architects and Development teams to design feasible and scalable solutions

Lead or support business process reengineering initiatives to improve operational efficiency

Participate actively in the design of technical solutions, ensuring they meet business expectations

Support data analysis activities to identify business patterns, trends, and potential areas for AI or automation

Contribute to the continuous improvement of business analysis practices and the overall quality of IT services delivered

What we are looking for:

Bachelor’s and/or master’s degree in ICT/IT

2–4 years of experience as a Business Analyst in Agile/IT environments

Strong understanding of Agile methodologies (experience with SAFe is a plus)

Excellent communication and stakeholder management skills

Analytical mindset and attention to detail

Fluent in English (written and spoken)

Working with multilingual distributed team, with in-house and external delivery resources

Nice to have:

Experience in AI-related initiatives (e.g., automation, ML, NLP use cases)

Familiarity with enterprise architecture concepts

Background in industries such as telecom, finance, or insurance

Experience working with tools like Jira, Confluence, and process modeling tools

Be part of Vivacom and you will

Hybrid and flexible working model

• Opportunity to work from office, remote or hybrid
• Flexible working hours
• Short Friday
• 23 paid annual vacation
• 1 day off for your Birthday

Career development and trainings

• A defined career path and professional growth in a company, part of an international group
• Participation in development and retention programs
• Professional trainings for specific technical knowledges and skills
• Trainings for soft skills development
• Unlimited access to an e-Learning platform with various content and topics
• Reimbursement of expenses for English

Compensation

• Attractive remuneration package
• Annual bonus scheme (depending on individual performance)
• Food vouchers
• Unlimited bonuses for participation in "Refer a friend" program

Free time and Entertainment

• Attractive discounts in over 100 of our partners across the country - hotels, shops, restaurants, auto services and many more

Employee discounts for company products and services

• A budget of BGN 600 for the purchase of a business device
• SIM card with unlimited minutes with Vivacom, free data and free minutes within the other operators.
• Top staff offers for all services in the Vivacom portfolio.

Work atmosphere and knowledge transfer

• A mentor to help you get on quickly
• A great working environment and supportive team that allows you to grow
• Working on international projects and knowledge transfer with the other members of UG group
• Mini Football

Health

• Additional health insurance package - luxury package
• Sport cards co-financed by the company
• Office Massage
• Vivacom sport teams: football, tennis, volleyball, athletics etc.
• Preventive medical examinations/check
• Accident insurance
• Psychological counseling

How to apply

Interested candidates please press the button „Кандидатствай" to send a CV for the position not later than 21st of November 2025.

Only short-listed candidates will be invited for an interview.

The provision of personal data enclosed in the application documents is voluntary and will be used solely for the purposes of evaluating your job application. Vivacom EAD shall not disclose personal data to third parties unless such disclosure is required under the law.