Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Reliability Managerto join our team!

Job Description The Account Specialist is responsible for providing white glove customer service to our high profile corporate wireless customers.

Responsibilities:

• Providing day to day operational service desk support which includes receiving inbound calls, as well as providing web support via live chats, email and portal activities.
• Processing service orders, answering how-to questions, troubleshooting
• Analyzing monthly billing and program reports
• General account maintenance
• Managing customer relationships with corporate partners
• Creating an exciting work environment
• Communicate and collaborate effectively
• Liaising with mobile/telco carriers to complete customer requests
• Strong attention to detail

Requirements:

• Will have experience listed below, in addition to excellent written and verbal communication skills with a positive attitude. This is a must!
• 1 – 2 year experience working in a fast-paced customer service driven environment.
• Prior mobile experience a plus but not required.
• Excellent level of English and French
• Excellent customer service, telephone, oral and written skills
• Relevant experience as per the above duties is considered as strong advantage
• Customer-orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
• Capable of being self- managed
• Proven role model and team player

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 76.70 EUR/month (150 BGN)
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready?

Let’s make the incredible happen.