Who We Are

Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.

What We Are Looking For

Are you passionate about safeguarding digital identities and ensuring secure access management? We are seeking a dynamic and skilled Identity and Access Management Specialist/SME to join our team. In this role, you will play a crucial part in managing the identity lifecycle, access provisioning, and ensuring compliance with IAM policies and regulatory requirements.

At Sutherland, we believe in the positive impact data can have on businesses. As we strive for innovation, we're looking for someone with a fresh take, relevant experience, and a strong commitment to excellence. Join us as we explore new ideas and use the power of data to make a significant impact.

Responsibilities:

• Understand and manage the complete identity and access management lifecycle, including user onboarding, transfer, and offboarding (JML).
• Assist in coordinating security administration activities across diverse platforms, applications, and systems, ensuring adherence to IAM policies and procedures.
• Support the implementation of Level 1 access management periodic controls in accordance with established security policies and regulatory requirements.
• Assist in managing IAM audit points, both internal and external to the team.
• Contribute to the development of tools or processes aimed at enhancing user access provisioning and deprovisioning workflows in alignment with organizational IAM policies.
• Maintain effective documentation for records and reports on access management activities.

Job Requirements:

• Knowledge on ITIL tools like Service-Now & JIRA with good understanding on Service Catalog, Custom Request & automated approval workflows
• Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way
• Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On).
• Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)
• Knowledge of user administration, authentication methods, file & group permissions and domain policies. Understanding of concepts like RBAC (Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows
• Supporting user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.
• Knowledge on the GDPR compliance & Group Security Standards.
• System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
• Creation/Support of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.
• Knowledge of various network resources available to users like shared drives, SharePoint etc.
• Basic knowledge on user account administration on windows & SQL servers
• Excellent Communication and presentation skills
• Understanding on JML processes like onboarding, move and offboarding users
• Support on audit requirements

Life@Sutherland:

• Competitive salary, regular shift
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office locations and work at home option
• Rewards and recognition programs.