If you love talking to people from different cultures, have a very good level of English that you want to practice daily, enjoy being a star under the spotlight, you should join our team of passionate hoteliers at the award-winning InterContinental Sofia.

Join us and you’ll become part of the global IHG family – and like all families: We genuinely care for our colleagues to find a Room to Belong. We seek out opportunities to support growth on every step of your journey. We know there’s more to life than work.

Key Responsibilities:

• Provides true hospitality to hotel guests during their stay /conducts check-in and check-out, handles guests enquiries, handles cash and credit transactions, ensures professional telephone service, takes room service orders, ensures loyalty members recognition/
• Works with all hotel departments to ensure effective team work and guest satisfaction.
• Understands the various offerings within the hotel and is able to upsell different services according to guest requests.

Skills:

• Previous experience in a hotel environment, preferably within the Front Office service.
• Passion for the hospitality industry and service-oriented.
• Speaks and writes fluently in Bulgarian and English, any additional languages are beneficial.
• Good communication skills.
• Understanding of Opera or another hotel management system is an advantage.
• Willingness to work in different shift patterns.

In return to your contribution, you can look forward to a great working environment and tailored support, as unique as you are, to ensure that you have a great start, be involved and grow. Because you’ll have ambition, talent and key skills to succeed in this role and contribute to our True Hospitality.

We offer:

• Digital food vouchers and free meals in staff cateen during shift
• Free access to online trainings
• Uniform and laundry/dry cleaning provided by the hotel
• Staff changing rooms
• Additional health insurance after successful probation period
• Free overnight stay at the hotel after successful probation period as per internal program "Be Our Guest"
• Discount on eyeglasses at selected optical stores

The InterContinental Hotels & Resorts brand belongs to the IHG® family of brands - a global hospitality company with over 7000 hotels in over 180 countries around the world. Hotel InterContinental Sofia was opened in March 2018 with a landmark location at the heart of the capital - sure to provide you a truly authentic sense of the destination. The hotel’s 194 rooms and suites deliver elegant décor with contemporary flair and full range of modern facilities. The conference center has 5 multifunctional meeting rooms with daylight and high-class presentation equipment. In addition, the hotel offers a superb gastronomic experience in our оur all-day restaurant Ador with international cuisine and the Floret lounge bar with European cuisine, Hexaya Health & Wellness center and a dedicated Concierge team.

Our recent awards that the InterContinental Sofia team is proud of:

World Travel Awards - Bulgaria's Leading Hotel for 7 years in a row. Grand Prix Hotel & Restaurant of Bulgaria 2026 awards ceremony - restaurant ADOR was honored “Restaurant of the Year” award, and its head chef, Dimitar Boyadzhiev, received the “Chef of the Year” award. City Hotel of the Year 2025 – Bulgarian Tourist Awards In top 5 among all InterContinental hotels in Europe the last four years with Overall guest satisfaction score in Medallia above 91% One Michelin Key in the Michelin Guide 2025 Hotel Selection for the second year in a row. One Michelin Key is a recognition for “a very special stay,” awarded by the renowned Michelin Guide to hotels with character and attention to detail, offering more than the standard for their category. Green Key certificate — a recognition for sustainable business in tourism industry and an international certification for high achievements in environmental protection and care for people practices. World Luxury Awards – Best Luxury Hotel in Eastern Europe for 2024 and 2023; Luxury Business Hotel for Bulgaria for 2024 and Best Presidential Suite in Europe 2024. GoGuide – our ADOR restaurant won Best Restaurant in Sofia for 2024. World Luxury Awards 2024 - ADOR restaurant - Fine Dining in Bulgaria; Gourmet Cuisine in Eastern Europe