Technical Support Engineer L3

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

We are looking for: Technical Support Engineer L3

As a Technical Support Engineer at A1 Bulgaria, you will play a vital role in maintaining and improving the quality of our video services. Join a dynamic team, work with innovative technologies, and enjoy a supportive and fun work environment while contributing to our customers' satisfaction.

Your daily routine would include:

• Maintaining the quality of video services related to IPTV, SatelliteTV, Cable TV, OTT, etc.;
• Planning, creating, and administering all systems related to the company's video services;
• Monitoring, analyzing, and making the necessary changes to improve services if necessary;
• Preventive detection and resolution of problems and quick decision-making to eliminate them;
• Performing analysis and technical adjustments to improve services;
• Mentoring and assisting in guiding junior engineers;
• Proactively participating in internal and external communication;
• Maintaining a high level of customer satisfaction.

We’ll know you can make it if you have:

• Higher education – Telecommunications, IT, or other similar specialty;
• 2 years of experience in a network/technical position;
• Fluent English language skills;
• Strong organizational abilities and the knack for setting priorities.;
• A collaborative spirit and the ability to thrive in a team environment.

Nice to Haves:

• Experience with telecommunication network technologies;
• Good knowledge related to IPTV, DVB-S, DVB-C, and OTT services;
• Skills in IP, Linux, and scripting;
• Good German language skills.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Sounds good? Apply now!