Junior Player Support Specialist with English (Video gaming)

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

About our client: Established video game developer based in Cyprus with the mission to evoke as many positive emotions as possible through the immersive gaming experience that they provide.

What would you do as Player Support:

• Develop and maintain relationships with our gaming community (chat and email only).
• Deliver consistently high levels of customer experience.
• Maintain an organized, efficient, and structured working process.
• Understand player needs, shaping the overall community experience.

What are we looking for:

• Proficiency in English is a must.
• Strong computer literacy.
• Passion for gaming and staying updated with innovations.
• Excellent interpersonal and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Client service or gaming background (a plus).

Why join Pontica Solutions?

• Competitive Salary: Attractive remuneration and referral bonuses.
• Working Hours: Monday-Sunday with flexible shifts.
• Comprehensive Training: Equipping you for success.
• Health & Social Benefits: Extensive health insurance, digital food vouchers and more.
• Exclusive Discounts: Special offers and discounts.
• Supportive Culture: A team that fosters innovation and growth.
• Job Security: Stable, full-time employment.

Join Our Gaming Revolution: Be a part of a vibrant gaming community. If you're passionate about gaming and customer service, apply now and make a difference!