Cash Collections Specialist (Accounts Receivable)

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Become part of a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, manage, and grow fully branded private communities with features that enhance cultural identity, boost engagement, promote networking, and support revenue generation. Trusted by leading global institutions, the all-in-one solution fosters knowledge sharing, strategic alignment, and a sense of belonging. It transforms simple connections into vibrant learning communities for educational institutions and enhances member experiences in associations, driving shared interests and positive social impact.

Key responsibilities:

• Manage and monitor accounts receivable aging reports and prioritize collection activities based on Management recommendations.
• Execute collection strategies to reduce DSO (Days Sales Outstanding) such as negotiating payments plans as necessary.
• Contact clients via phone, email, and other communication channels regarding overdue payments.
• Collaborate with sales and customer success teams to address billing discrepancies and client concerns in order to resolve payment issues.
• Resolve disputes with the help of our in-house lawyer.
• Document all collection activities and maintain accurate records.
• Prepare monthly reports on collection activities and performance metrics, outstanding balances and past due accounts’ status.
• Identify potential credit risks and escalate high-risk accounts to Management while recommending appropriate actions based on client profile and context.
• Maintain strong client relationships throughout the collection process.
• Ensure compliance with company policies and procedures related to cash collection.
• Identify opportunities for process improvements to enhance the efficiency of the collections process.
• Support the finance team in month-end closing procedures related to accounts receivable.

Required Skills:

• Minimum 3 years of experience in accounts receivable, collections, or similar financial role.
• Proven experience ideally in both a collection agency and in a corporate environment.
• Fluent in English (written and verbal), French is not a must but nice to have.
• Strong communication and negotiation skills.
• Demonstrated ability to work autonomously.
• Experience in SaaS or technology industry.
• Knowledge of Salesforce and NetSuite.
• Bachelor’s degree in Finance, Accounting, or related field.

Benefits:

• An attractive remuneration. Referral bonuses.
• Standard working hours: Monday-Friday, 10:00-19:00.
• 20 days of paid leave per year + 2 days off for volunteering.
• Full training provided.
• Additional health insurance, digital food vouchers, sports card and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.