Customer Experience Specialist with English

About the Company

SiteGround is a tech product and service company powering millions of online businesses worldwide.

From world-class web hosting, to SaaS platforms for site building, e-commerce, and email marketing, we develop all our products in-house to help businesses start, grow and succeed online more easily.

At the heart of our 20-year success is our people-driven company culture focused on performance, innovation, technical excellence, and early strategic adoption of AI.

Together, we are one of the most technically-advanced companies in our industry, recognized by over 90 of the most prestigious business, employer, and social responsibility awards worldwide.

Our Mission

Treating people right is fundamental to how we work. We treat our customers as we’d want to be treated, we treat each other like family, and we treat ourselves to a good day’s rest or a fun get-together every once in a while.

Our team values have always been the same: Do exceptional work, build the best product and services in our field using the latest technology, pay attention to detail, treat people right, have a positive impact on the world around us, give back, and keep learning.

YOUR ROLE:

Due to the expansion of company operations, currently, we are currently looking for more people to join our Customer Care team.

You will be the face of the company and the first point of contact with our international customer base. You will be providing top-level customer service over chat or email. Your day-to-day responsibilities will have a direct impact on shaping up and carrying out our mission to not only meet but exceed our customers’ expectations.

YOUR RESPONSIBILITIES:

• Fast and professional online communication with our customers;
• Troubleshooting and solving technical problems for our customers;
• Helpful and knowledgeable assistance to customers with their website maintenance;
• Ensuring tasks and client requests are handled properly and on time;
• Being open to a diverse working schedule, including weekends and night shifts.

OUR EXPECTATIONS:

• Fluency in written English;
• Strong communication skills;
• Strong digital experience;
• Great attention to detail;
• Must possess strong problem-solving and analytical skills;
• Able to comfortably work in a fast-paced and constantly changing environment;
• Good time management and multitasking skills;
• Willingness to learn, work, and develop your potential;
• Ability to work independently as well as in cooperation with our team.

WHAT WE OFFER:

• Competitive salary with achievement bonus;
• Premium Health Insurance plan;
• Employee Assistance program;
• Аdditional training to upskill your job competencies;
• Free Meals from Monday to Friday in the office;
• Free Massages in the Office;
• Multisport or Coolfit card;
• Additional days off for long service and volunteering;
• One additional day off each month. A total of 12 additional days off per year.

Please note:

To apply for this position, please submit your resume (CV) and cover letter in English for consideration. Only shortlisted candidates will be contacted for further steps.