Main Responsibilities:

• Focus on assisting with the forecast and capacity planning.
• Analyze the requirements for staffing and forecast future demands in light of business trends.
• Apply strategies to ensure that the correct number of workers with the required capabilities are on hand when they are needed.
• Monitor the queue and allocate tasks.
• Track, report, and analyze key organizational and operational metrics.
• Collaborate with internal teams to provide required metrics.

Job Qualification:

• Previous WFM experience - at least 1 year on a similar position.
• Good Excel skills.
• Very good level of English.
• Great communication skills.
• Attention to detail and a high level of accuracy in work.
• Excellent analytical and problem-solving skills.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport card
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares

Location: Sofia, Bulgaria Work Model: Full time work from office

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 800 000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.